1. Who We Are

VillaFlow is a villa and property management platform that helps managers run operations while their teams work directly inside LINE. Owners receive photo documentation, approvals, and monthly reports automatically. Our website address is https://villaflowos.com.

2. Information We Collect

• Account & contact information. When you sign up, request a demo, or contact us, we collect details such as your name, email address, phone number, company name, and role.
  
  
• Staff & team data. Managers using VillaFlow may add staff profiles, including names, contact details, preferred language, and LINE account identifiers, so tasks can be assigned and completed.
  
  
• Operational data. This includes villas and properties you manage, job tickets, maintenance schedules, checklists, issues, costs, approvals, and reports created within the Service.
  
  
• Photos & media. The Service stores before/after job photos and other images uploaded by your team for documentation purposes.
  
  
• LINE integration data. When you connect LINE, we process LINE user identifiers, display names, and messages exchanged through the Service to deliver tasks, photo requests, and confirmations. This is limited to what is needed to operate the workflow.
  
  
• Website & technical data. When you visit our website, we automatically collect your IP address, browser type, device information, and usage data through cookies and similar technologies.
  
• Payment information. Subscription payments are processed by our payment provider (Stripe). We do not store full card details on our servers.

3. How We Use Your Information

We use your information to provide and operate the Service, deliver tasks and notifications through LINE, generate owner reports, process payments, provide customer support, improve our platform, send service updates, and meet legal and security obligations.

4. Cookies

Our website uses cookies to keep you logged in, remember your preferences, and understand how the site is used. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

5. How We Share Your Data

We do not sell your personal data. We share information only with:

• Service providers who help us operate the platform (e.g. hosting, payment processing with Stripe, the LINE Messaging platform), under appropriate confidentiality obligations.
• Within your organization — data you create is visible to the relevant managers, staff, and owners you grant access to.
• Legal requirements — when required by law, regulation, or to protect our rights and the safety of users.

6. LINE Platform

Our Service integrates with LINE to communicate with your team. Your use of LINE is also governed by LINE’s own privacy policy. We only access LINE data necessary to operate the task, photo, and notification workflows you enable.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. After account closure, we delete or anonymize your data within a reasonable period, except where we are legally required to retain it for administrative, legal, or security purposes.

8. Data Security

We use industry-standard technical and organizational measures to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to access, correct, export, or delete the personal data we hold about you, and to object to or restrict certain processing. To exercise these rights, contact us using the details below. This does not include data we are obliged to keep for legal or security reasons.

10. International Data Transfers

VillaFlow serves customers across Thailand and internationally. Your data may be processed in countries other than your own. Where required, we put appropriate safeguards in place to protect your information.

11. Children’s Privacy

The Service is intended for business use and is not directed to individuals under 18. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date above.

13. Contact Us

If you have questions about this Privacy Policy or your data, please contact us through our Contact page or via our LINE Official Account.